Returns and refunds policy

We accept returns when a product arrives damaged, faulty or incorrect. Because these are products for personal use, and for hygiene reasons, we cannot accept change-of-mind returns once a product has been opened.

Damaged, faulty or incorrect product

Write to us from the Contact page within 14 calendar days of delivery, giving your order number and attaching a photo of the product and of the packaging. We will send you a free replacement or refund you in full, whichever you prefer. You do not have to send anything back or pay for return shipping.

Cancelling an order

You can cancel free of charge while the order has not yet left our warehouse. Write to us as soon as you can.

If your order does not arrive

If the tracking shows no movement for 30 days, write to us and we will investigate it with the courier. If the parcel is confirmed lost, we replace it or refund you in full.

Refunds

Refunds are issued to the same payment method you used. Depending on your bank, it can take a few days to show in your account.

Your rights as a consumer

Nothing in this policy limits the rights given to you by the Consumer Protection Act 68 of 2008.

[PENDING: add the registered company name and the returns address before publishing.]